General terms and conditions
EROOM THE SMART SLEEPING HOTEL, defined as EROOM in the following paragraphs, is a structure of the company eRoom SA.
1. Scope of use
The following terms and conditions apply exclusively for EROOM. Bookings made by and for individuals, groups, seminars or banquets are part of this scope of use.
2. Bookings and confirmation
Bookings are made through the EROOM website and are confirmed to the customer in writing by e-mail. With the confirmation, the EROOM reservations are binding for the customer. Variations of confirmations follow by both parties in writing.
3. Arrival and departure
Check-in: the day of arrival from 15:00.
Check-out: the day of departure before 12:00.
In case the check-out is performed later, half of the room/s tarif will be charged.
The rooms indicated in the reservation confirmation, including furniture, will be made available to the customer in very good condition for the requested duration.
Without reporting any damages at the time of taking over, the rooms will be considered intact, including furniture. Subsequently improved services are not subject to any price reduction. Subsequent complaints can not be made valid.
5. Number of guests
The rooms are prepared based on the reservation confirmation. At the time of reservation the maximum number of people per room is indicated. It is therefore not permitted to stay in more people than allowed.
In EROOM pets are not allowed.
7. Special services / guided tours
Special services, or guided tours, require preparation time. In case of a cancellation, EROOM will charge the costs caused.
If the breakfast has been booked during reservation, the same will be served at the hotel Brocco & Posta (across the street). There shall be no refunds for not consuming breakfast.
Please park your car at the Municipal parking lots, which are within 50 meters away.
Our prices shall be considered inclusive of 3.80% IVA.
11. Prices and terms of payment
All costs listed on the booking confirmation are chargeable. The total amount includes all services booked. Payment is made online, in advance, at the end of the reservation by credit card (or other means of payment available on the EROOM website). Special conditions must be agreed in advance, and are valid only if made in writing.
12. Changes / Cancellation policies / No-Show
Cancellations and/or changes must be made through our website as soon as possible.
No-Show are not refunded.
For cancellations, the following conditions apply:
In case of a cancellation of up to 2 weeks before arrival, the reservation will be fully refunded. From 13 days before arrival, the amount of the reservation will be refunded at 50%. From 6 days before arrival, the amount of the reservation will not be refunded.
13. Liability and damages
The customer is responsible for all damages inflicted to people or property, as well as its consequences, that during his stay were caused by him/her. EROOM is not responsible for objects that were taken by customers. Any insurance is the responsibility of the tenant, respectively guest.
14. Applicable law
Legal matters are subject to Swiss law. The place of jurisdiction is that of San Bernardino.